Accountability and effectiveness of NGOs: adapting business tools successfully
The central argument of this article is that many of the tools developed to strengthen for-profit businesses can be applied to NGOs to make them more effective and accountable. The authors address a gap in the development literature by defining and describing how business tools can be effectively transferred to NGOs. They examine the implementation of ISO 9000 Quality Standard by one NGO, the Cambodia Trust. The experiences of the Cambodia Trust demonstrate that business tools have a place in NGO management. The article also questions the extent to which the Cambodian experience can be seen as best practice for NGOs.
This article is hosted by our co-publisher Taylor & Francis.
How to cite this resource
Citation styles vary so we recommend you check what is appropriate for your context. You may choose to cite Oxfam resources as follows:
Author(s)/Editor(s). (Year of publication). Title and sub-title. Place of publication: name of publisher. DOI (where available). URL
Our FAQs page has some examples of this approach.