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Overview

Home and field office staff disagreement often impedes international development NGOs (INGOs) from making their accountability systems more responsive to partner and community concerns. Drawing on a staff survey, and qualitative interviews across four country programmes, of a major INGO, three interlocking explanations for this disagreement are suggested: that staff perceive accountability practices differently because they place greater interpretive weight on practices most relevant to their own organisational roles; that divergent views reflect substantively different normative beliefs about accountability; and that differing assessments of accountability practices reflect a strategic misrepresentation of field country experiences as a rational response to power differentials.

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10.1080/09614524.2012.696093

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