The escalation of violence in Gaza and Israel is leaving people in Gaza in urgent need of humanitarian support. Please donate now.

Available documents


Public administration services in Vietnam are often slow and inefficient. In Quang Tri province, Oxfam developed an innovative mobile phone scorecard tool: the M-Score. This tool enables citizens to score the performance of public administration services via mobile phone and ensures their feedback is recorded and responded to.

There have been encouraging results. One inspiring result is the decreased number of reported bribery cases and a plan to improve the quality of public services in the 2016 Resolution of the People’s Council of Quang Tri.

Additional details



How to cite this resource

Citation styles vary so we recommend you check what is appropriate for your context.  You may choose to cite Oxfam resources as follows:

Author(s)/Editor(s). (Year of publication). Title and sub-title. Place of publication: name of publisher. DOI (where available). URL

Our FAQs page has some examples of this approach.

Related resources

Here are similar items you might be interested in.

Browse all resources