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This publication is a reflection on approaches that stimulate responsiveness in citizens and communities – based in their strengths – and enable more confident expressions of their civic voice and agency. This is done through the lens of the Australia Africa Community Engagement Scheme (AACES), a community-led water, sanitation and hygiene (WASH) initiative implemented in South Africa and Zambia by Oxfam Australia and Oxfam Great Britain, respectively.

This report is the second volume in a series of publications focussed on identifying principles and practices for effectively facilitating the active civic engagement of communities and civil society organisations. The first volume, Facilitating Civic Engagement through Consultation: Learning from local communities through the NHI-Accountability Project in South Africa, published by Oxfam Australia in February 2016, draws directly on the experience of the organisations and communities that participated in health policy reform in South Africa. 

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