Going Digital – Computer-Assisted Telephone Interviewing (CATI): Lessons learned from a pilot study
In this sixth instalment of the Going Digital Series, we share our experiences of using computer-assisted telephone interviewing (CATI) software, which was researched and piloted following the outbreak of COVID-19 and the subsequent need for improved remote data collection practices.
CATI is a survey technique in which interviews are conducted via a phone call, using an electronic device to follow a survey script and enter the information collected.
This paper looks at the experience of piloting the technique in phone interviews with women in Kirkuk Governorate, Iraq.
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